Read the headlines over the course of the year and you could be convinced that the retail sector is in its death throes. Sure, if you look at the number of closures among some of the big high street brands, you might think so. But think again. The...
In the race to come up with the coolest, most cutting edge customer communications, are too many companies inadvertently killing their relationship with some of their most longstanding and profitable customers? The first thing that struck me about...

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