The fact that the talk this year has all been doom and gloom about the death of the retail chain was the subject of my last blog. But I noted that some brands would always die off – and have always done so – as the retail sector evolves when new...
In the race to come up with the coolest, most cutting edge customer communications, are too many companies inadvertently killing their relationship with some of their most longstanding and profitable customers? The first thing that struck me about...
Read the headlines over the course of the year and you could be convinced that the retail sector is in its death throes. Sure, if you look at the number of closures among some of the big high street brands, you might think so. But think again. The...

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